legal Notices

Please scroll down for the following Legal Notices:

Tax Evasion
Fraud alert
Complaints
Website – general use

The Company

Farha Legal Limited (Farha) is registered as a private limited company in England and Wales with registered company number 10732855 whose registered office is at 8-10 Hill Street, London, W1J 5NG, England.

Farha is authorised and regulated by the Solicitors Regulation Authority of England and Wales (SRA) under SRA number 655023. The SRA’s Standards and Regulations 2019 can be accessed from the SRA website at http://www.sra.org.uk.

Director

James Farha is the sole director of Farha. James deals with client care and complaints within the practice. His contact details are james.farha@farha.co.uk or +44 7841 475 200.

Reference to partners

On this website and in any other context, the term “partner” is used to refer to a director of Farha Legal Ltd or an employee or consultant with equivalent standing and qualifications.

Consumer contracts: cancellation rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a “consumer” and our agreement to act for you on any new matter is an “off-premises contract” within the meaning of the Regulations, you may withdraw your instructions to us on that matter up to 14 days after the day on which we enter into a contract with you, without giving any reason.  You must inform us of your decision to cancel by a clear statement either on the cancellation form (available here) or in writing by letter, fax or email. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired, even if we don’t receive it until after the end of the period.

Diversity Statement

We collect, report and publish data on the diversity of our workforce. Please contact us at james.farha@farha.co.uk  if you would like to receive a copy of our latest report.

Tax Evasion

Making a complaint

You, the complainant, can register the complaint with the person dealing with your matter or James Farha. He is responsible for ensuring that complaints are handled effectively and in accordance with this procedure.  This procedure will also apply to prospective clients who we have refused to provide a service to or persistently or unreasonably offered an unwanted service to but only if the complainant has evidence to show that we did not have reasonable grounds to do so.

James Farha keeps a file / register of all complaints.

Investigating the complaint

  • We will acknowledge your complaint within seven
  • We will conduct a full investigation and an independent review of the matter.
  • We aim to respond in full within 28 However, if the complaint is of a more complex nature we will require more time but we will let you know when you will receive a full response.
  • We will reply to you, usually in writing, to explain our views on the complaint and how we propose to resolve it, hopefully to your satisfaction. Our response will include a proposal for appropriate redress, this could be a reduction in fees or compensation as a gesture of goodwill. You will also be advised of the timescale in which you will be given an initial/substantive response.
  • If you are dissatisfied with the outcome, or the way the complaint has been handled, you may write to James Farha, the Client Care Partner, at farha@farha.co.uk who will make such further investigations as are necessary.
  • James Farha will inform you of the conclusions and any alternative proposals to resolve the complaint, usually within 28 days of this being referred to him/her.
  • If, after a period of eight weeks, the complaint is still unresolved, you may take your complaint to the Legal Ombudsman. The complaint will be unresolved if we have failed to respond within eight weeks, or you are not satisfied with our final written response.
  • You will have to bring your complaint to the Legal Ombudsman within 6 months of receiving a final response from us about your complaint and 6 years from the date of the act or omission giving rise to the complaint or alternatively 3 years from the date you should reasonably have known there are grounds for complaint (if the act/omission took place before 6 October 2010 or was more than 6 years ago).
  • We will record and report centrally all complaints received from complainants.
  • We will identify the cause of any problems of which the client has complained offering appropriate redress and correcting any unsatisfactory procedures.

Legal Ombudsman

The Legal Ombudsman is an independent body established by the Office for Legal Complaints under the Legal Services Act 2007 to deal with complaints against Solicitors.

The Legal Ombudsman may:

  • Investigate the quality of professional service supplied by a solicitor to a client.
  • Investigate allegations that a solicitor has breached rules of professional conduct. Investigate allegations that a solicitor has unreasonably refused to supply a professional service to a prospective client.
  • Investigate allegations that a solicitor has persistently or unreasonably offered a professional service that the client does not want.

Before it will consider a complaint the Legal Ombudsman generally requires that the firm’s internal Complaints Procedure has been exhausted. If the Legal Ombudsman is satisfied that the firm’s proposals for resolving a complaint are reasonable, it may decline to investigate further.

However, the Legal Ombudsman also has the discretion to consider complaints which have not been directed to the firm within the first instance – in instances where there is a clear breakdown between the complainant and the firm, e.g. the lawyer/firm has refused to consider the complaint.

The Legal Ombudsman’s address is:

PO Box 6806, Wolverhampton, WV1 9WJ; telephone, 0300 555 0333; website, www.legalombudsman.org.uk; or email enquiries@legalombudsman.org.uk

The Solicitors Regulation Authority

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can also raise your concerns with the Solicitors Regulation Authority.

Fraud alert

CYBER AWARENESS

We have been made aware that there have been an increasing number of scams and fraudsters using the names of law firms and their staff with the aim of obtaining monies from credulous recipients of email communications.

The most common element is the redirecting of monies using emails which appear to come from our firm.

Please check the validity of any emails you receive requesting money on account and/or details of a particular transaction by speaking to either the fee earner dealing with your matter directly or the Senior Partner of our firm. Please also check the bank details you have for us by way of a telephone call to our office before remitting any funds to our client account.

If you believe you have received any unexpected requests purporting to be from us in relation to funds, please contact us as a matter of urgency.

Action Fraud Reports can be lodged with The National Fraud Intelligence Bureau by calling 0300 123 2040 or via their website www.actionfraud.police.uk

Complaints Procedure

Making a complaint

You, the complainant, can register the complaint with the person dealing with your matter or James Farha. He is responsible for ensuring that complaints are handled effectively and in accordance with this procedure.  This procedure will also apply to prospective clients who we have refused to provide a service to or persistently or unreasonably offered an unwanted service to but only if the complainant has evidence to show that we did not have reasonable grounds to do so.

James Farha keeps a file / register of all complaints.

Investigating the complaint

  • We will acknowledge your complaint within seven
  • We will conduct a full investigation and an independent review of the matter.
  • We aim to respond in full within 28 However, if the complaint is of a more complex nature we will require more time but we will let you know when you will receive a full response.
  • We will reply to you, usually in writing, to explain our views on the complaint and how we propose to resolve it, hopefully to your satisfaction. Our response will include a proposal for appropriate redress, this could be a reduction in fees or compensation as a gesture of goodwill. You will also be advised of the timescale in which you will be given an initial/substantive response.
  • If you are dissatisfied with the outcome, or the way the complaint has been handled, you may write to James Farha, the Client Care Partner, at farha@farha.co.uk who will make such further investigations as are necessary.
  • James Farha will inform you of the conclusions and any alternative proposals to resolve the complaint, usually within 28 days of this being referred to him/her.
  • If, after a period of eight weeks, the complaint is still unresolved, you may take your complaint to the Legal Ombudsman. The complaint will be unresolved if we have failed to respond within eight weeks, or you are not satisfied with our final written response.
  • You will have to bring your complaint to the Legal Ombudsman within 6 months of receiving a final response from us about your complaint and 6 years from the date of the act or omission giving rise to the complaint or alternatively 3 years from the date you should reasonably have known there are grounds for complaint (if the act/omission took place before 6 October 2010 or was more than 6 years ago).
  • We will record and report centrally all complaints received from complainants.
  • We will identify the cause of any problems of which the client has complained offering appropriate redress and correcting any unsatisfactory procedures.

Legal Ombudsman

The Legal Ombudsman is an independent body established by the Office for Legal Complaints under the Legal Services Act 2007 to deal with complaints against Solicitors.

The Legal Ombudsman may:

  • Investigate the quality of professional service supplied by a solicitor to a client.
  • Investigate allegations that a solicitor has breached rules of professional conduct. Investigate allegations that a solicitor has unreasonably refused to supply a professional service to a prospective client.
  • Investigate allegations that a solicitor has persistently or unreasonably offered a professional service that the client does not want.

Before it will consider a complaint the Legal Ombudsman generally requires that the firm’s internal Complaints Procedure has been exhausted. If the Legal Ombudsman is satisfied that the firm’s proposals for resolving a complaint are reasonable, it may decline to investigate further.

However, the Legal Ombudsman also has the discretion to consider complaints which have not been directed to the firm within the first instance – in instances where there is a clear breakdown between the complainant and the firm, e.g. the lawyer/firm has refused to consider the complaint.

The Legal Ombudsman’s address is:

PO Box 6806, Wolverhampton, WV1 9WJ; telephone, 0300 555 0333; website, www.legalombudsman.org.uk; or email enquiries@legalombudsman.org.uk

The Solicitors Regulation Authority

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can also raise your concerns with the Solicitors Regulation Authority.

Website Terms & Conditions

  • About our terms
  • These terms and conditions of use (Terms) explain how you may use this website and any of its content (Site). These Termsapply between Farha Legal Limited (we, us or our) and you, the person accessing or using the Site (you or your).
  • You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site
  • Using the site
  • The Site is for your personal use only.
  • You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.
  • We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
  • We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the contact details provided on the Site.
  • As a condition of your use of the Site, you agree not to:
  • misuse or attack ourSite by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or
  • attempt to gain unauthorised access to ourSite, the server on which ourSite is stored or any server, computer or database connected to ourSite.
  • We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.
  • Your privacy and personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available on this Site.

  • Ownership, use and intellectual property rights
  • The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our
  • We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as wesee fit.
  • Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. Youagree not to adjust, try to circumvent or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.
  • Submitting information to the site
  • While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable.
  • Other than any personal information which will be dealt with in accordance with ourPrivacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.
  • Accuracy of information and availability of the site
  • We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
  • We may suspend or terminate access or operation of the Site at any time as we see fit.
  • Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using ourSite and its Content.
  • While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted.
  • Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.

  • Limitation on our liability
  • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
  • losses that were not foreseeable to you and us when these Terms were formed;
  • losses that were not caused by any breach on our part;
  • business losses; and
  • losses to non-consumers.
  • Events beyond our control

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; flood, fire, explosion or accident; or epidemics or pandemics.

  • Variation

We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

  • Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English Law and subject to the jurisdiction of the English courts.